Insights

Business today demands efficient, seamless communication to enable rapid decision-making and customer responsiveness. UNIVERGE SV8100 helps small to medium-sized businesses succeed by placing people at the center of communications. Click here to read more

http://www.telephonemagic.com/nec-phone-system/nec-univerge-sv8100-ip-phone-system.htm

CallFire Releases Hosted IVR Best Practice and Development Guide to Build Customizable Phone Tree, Virtual Receptionist, and Automated Attendant Business Applications Read more:

http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2012/03/15/prweb9289412.DTL

There is a customer service revolution afoot. Consumers will no longer put up with poor customer service. As the number of product and service alternatives rises, the companies that provide the best customer experience will gain and retain, while the companies that don’t struggle to stay afloat. Read more at:

http://www.business2community.com/customer-experience/its-time-to-accept-responsibility-for-your-ivr-0146884