There is a customer service revolution afoot. Consumers will no longer put up with poor customer service. As the number of product and service alternatives rises, the companies that provide the best customer experience will gain and retain, while the companies that don’t struggle to stay afloat.
Read more at:
http://www.business2community.com/customer-experience/its-time-to-accept-responsibility-for-your-ivr-0146884
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