Our Specialised Technology services
our experience and innovation with your knowledge of your business, and we’ll have you on the path to improved service levels. We offer expert technology consulting services in following areas:
Interactive Voice Response (IVR)
Telecross Labs is the market-leading provider of Interactive Voice Response (IVR) solutions, with a full array of IVR Development, IVR Testing and IVR Implementation services which are designed to accelerate your time to market and to help you provide superior customer service to your customers.
We have expert staff in the following areas IVR trained in following vendor products Genesys, Avaya, Aspect, Cisco, Voxie, Edify and Intervoice platforms
Computer Telephony Integration (CTI)
Telecross Labs delivers on the promising solutions for CTI technologies. We provide an enterprise-wide CTI implementation to provide Screen Pops to multiple call centers that’s designed around industry best practices.
We have expect staff in CTI technology using Genesys, Avaya, Cisco , Aspect and PEGA products.
Programming layer
We provide experienced middleware programmers in C, C++, Java, Tibco, Web Services, .Net, ASP and VB who are best in the business. Our experienced programmers will provide best solutions to integrate your IVR & CTI with back-end systems following the industries best practices.
Databases
Telecross labs is a leading provider of DBA support and services to businesses worldwide. We have expert consultants who can provide DBA support for UNIX, Linux and Windows platforms. We also offer Database consultation and assist our customers in ERP development projects. We have an experienced team of Oracle and Microsoft SQL certified professionals.