Services

Telecross Labs has experience working within multiple industries. We help our clients create value and architect change through our unique spectrum of management consulting services. Strategies that will improve corporate performance by enabling key elements in the decision-making aspects of business.

 
Participation Commitment Our Services Specialization

  • TCL Participation

    "TCL has participated in over 50+ IVR and CTI Implementations in the following sectors”

    • Automotive
    • Banking
    • Health Insurance
    • Retail
    • Service Providers
    • Telecommunications
    • Transportation
    • Consumer Products
    • Defense & Security
    • Insurance
    • Life Sciences
    • Media
    • Hotels

  • Our Service Commitment

    We strive to deliver value to our customers by providing leading-edge IVR , CTI and Middle ware services. We transform our clients contact center operations, making them smarter, faster and cheaper, while working with visionary organizations to define innovations.

    Telecross labs team includes some of the best IVR & CTI development consultants, technical support experts, Telecom engineers, Middle Ware (java, C, C++, asp.net) developers, Database Administrators and Project managers in the industry. We pride ourselves on providing excellent service and going the extra mile for our customers.

  • Our Services

    Telecross Labs provides a broad, deep spectrum of services to help organizations translate their strategic business agendas into IT initiatives and solutions that measurably improve performance.

    • Business Case Analysis
    • Application Development
    • System Testing
    • Automation testing
    • User Acceptance Testing
    • Implementation
    • Application Maintenance
    • Project Management
    • Subject Matter Expertise

  • Our Specialised Technology services

    our experience and innovation with your knowledge of your business, and we’ll have you on the path to improved service levels. We offer expert technology consulting services in following areas:

    Interactive Voice Response (IVR)

    Telecross Labs is the market-leading provider of Interactive Voice Response (IVR) solutions, with a full array of IVR Development, IVR Testing and IVR Implementation services which are designed to accelerate your time to market and to help you provide superior customer service to your customers.
    We have expert staff in the following areas IVR trained in following vendor products Genesys, Avaya, Aspect, Cisco, Voxie, Edify and Intervoice platforms

    Computer Telephony Integration (CTI)

    Telecross Labs delivers on the promising solutions for CTI technologies. We provide an enterprise-wide CTI implementation to provide Screen Pops to multiple call centers that’s designed around industry best practices.
    We have expect staff in CTI technology using Genesys, Avaya, Cisco , Aspect and PEGA products.

    Programming layer

    We provide experienced middleware programmers in C, C++, Java, Tibco, Web Services, .Net, ASP and VB who are best in the business. Our experienced programmers will provide best solutions to integrate your IVR & CTI with back-end systems following the industries best practices.

    Databases

    Telecross labs is a leading provider of DBA support and services to businesses worldwide. We have expert consultants who can provide DBA support for UNIX, Linux and Windows platforms. We also offer Database consultation and assist our customers in ERP development projects. We have an experienced team of Oracle and Microsoft SQL certified professionals.


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